Privacy Policy

Data Protection at Pension am Hügel

Last updated: January 2026

1. Data Controller

The party responsible for data processing on this website and in our establishment is:

Helga Palasser
Pension am Hügel
Am Hügel 6
9560 Feldkirchen in Kärnten
Austria
Phone: +43 4276 2632
Email: info@pensionamhuegel.at

2. Principles of Our Data Processing

The protection of your personal data is important to us. We process your data exclusively on the basis of legal provisions (GDPR, Austrian Telecommunications Act 2003). We do not store any data from website visitors and do not use tracking tools or cookies for analytical purposes.

3. Data Processing on Our Website

General Website Visit:
When visiting our website, no personal data is stored. We do not use cookies, analytics tools, or social media plugins that collect data.

Contact Form and Email Contact:
If you contact us via the contact form or by email, the data you provide (name, email address, message) will only be stored and used by us to process your inquiry. We will not share this data without your consent.

4. Data Processing for Booking Inquiries

To process your booking inquiry and fulfill the accommodation contract, we process the following data:

  • First and last name
  • Contact details (email, phone)
  • Desired stay dates
  • Number of guests
  • Special requests or requirements

This data is used exclusively for processing your inquiry and handling your stay. The legal basis for this is contract fulfillment pursuant to Art. 6 (1) (b) GDPR.

5. Data Processing During Your Stay

During your stay, we only collect data necessary for accommodation:

  • Registration data according to legal registration requirements
  • Billing data for invoicing

This data processing takes place to fulfill legal obligations (Art. 6 (1) (c) GDPR) and for contract fulfillment (Art. 6 (1) (b) GDPR).

6. Data Sharing

Your data will not be shared with third parties unless:

  • You have expressly consented
  • There is a legal obligation (e.g., registration requirements with authorities)
  • It is necessary for contract fulfillment

7. Data Storage and Deletion

Inquiry Data: Emails and contact form messages are deleted after processing your inquiry, at the latest after 6 months.
Booking Data: Will be deleted no later than 6 months after the end of your stay and completion of billing, unless legal retention periods apply (e.g., tax law retention obligations of 7 years for invoices).
Registration Data: Will be retained in accordance with legal requirements.

8. Your Rights

You have the following rights regarding your personal data:

  • Right to Information: You can request information about the data we process
  • Right to Rectification: You can request correction of inaccurate data
  • Right to Erasure: You can request deletion of your data
  • Right to Restriction: You can request restriction of processing
  • Right to Object: You can object to processing
  • Right to Data Portability: You can request transfer of your data

To exercise these rights, please contact us by email or phone.

9. Data Security

We employ technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

10. No Website Tracking

Our website uses:

  • No cookies for tracking or analytics
  • No Google Analytics or similar services
  • No social media plugins with data transfer
  • No advertising tracking tools

Only technically necessary functions without data collection are used.

11. Phone Contact

Phone inquiries are handled verbally only. We do not record phone calls and do not store phone numbers beyond the processing of your inquiry.

12. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority about our processing of your personal data.

Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna
Website: www.dsb.gv.at

Contact for Privacy Questions:

Helga Palasser
Phone: +43 4276 2632
Email: info@pensionamhuegel.at

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