Last updated: May 2026
The party responsible for data processing on this website and in our establishment is:
Helga Palasser
Pension am Hügel
Am Hügel 6
9560 Feldkirchen in Kärnten
Austria
Phone: +43 4276 2632
Email: info@pensionamhuegel.at
The protection of your personal data is important to us. We process your data exclusively on the basis of legal provisions, in particular the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and the Austrian Telecommunications Act 2021 (TKG 2021). We use no tracking tools, no web analytics services and no cookies for marketing or analytical purposes.
General Website Visit (Server Log Files):
When you access our website, our web server processes technically necessary access data,
in particular the IP address, date and time of access, the page accessed, browser type and
operating system. This processing is carried out for the technical provision, security and
stability of the website on the basis of our legitimate interest pursuant to Art. 6 (1) (f) GDPR.
Server log files are only stored for as long as necessary for these purposes and are then
deleted or anonymised. We do not merge this data with other data sources.
Contact Form and Email Contact:
If you contact us via the contact form or by email, the data you provide
(name, email address, message) will only be stored and used by us to process your inquiry.
We will not share this data without your consent.
To process your booking inquiry and fulfil the accommodation contract, we process the following data:
This data is used exclusively for processing your inquiry and handling your stay. The legal basis is contract fulfilment or the implementation of pre-contractual measures pursuant to Art. 6 (1) (b) GDPR.
Special requests (e.g. dietary needs, allergies, accessibility):
If you voluntarily share special requests with us – such as dietary needs, intolerances,
allergies or accessibility requirements – we process this information solely to prepare
and conduct your stay. Please share only the information that is genuinely necessary for
your stay. To the extent that health data within the meaning of Art. 9 GDPR is communicated,
processing is carried out on the basis of your explicit consent pursuant to Art. 9 (2) (a) GDPR,
which you may withdraw at any time with effect for the future.
During your stay, we only collect data necessary for accommodation:
This data processing takes place to fulfill legal obligations (Art. 6 (1) (c) GDPR) and for contract fulfillment (Art. 6 (1) (b) GDPR).
Your data will not be shared with third parties unless:
Inquiry Data: Emails and contact form messages are deleted after processing
your inquiry, at the latest after 6 months.
Booking Data: Will be deleted no later than 6 months after the end of your stay and completion of billing,
unless legal retention periods apply (e.g., tax law retention obligations of 7 years for invoices).
Registration Data: Will be retained in accordance with legal requirements.
You have the following rights regarding your personal data:
To exercise these rights, please contact us by email or phone.
We employ technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.
Our website uses:
We do not engage in profiling, retargeting or reach measurement.
For the technical presentation of our content and to inform our guests, we embed the following external resources. When you access the relevant page, your IP address is transmitted to the providers so that they can deliver the content to your browser. We have no influence on the scope of the data processing carried out there.
Google Maps:
On the page "Location" we embed a map provided by Google Maps
(provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
When the page is loaded, your IP address is transmitted to Google; a transfer to the
United States cannot be excluded. The legal basis is our legitimate interest in an
appealing presentation of our location pursuant to Art. 6 (1) (f) GDPR. Further
information can be found in Google's privacy policy at
policies.google.com/privacy.
Google Fonts:
We use web fonts ("Google Fonts") provided by Google Ireland Limited for a uniform
display of fonts. When a page is loaded, your IP address is transmitted to Google.
The legal basis is our legitimate interest in a consistent and appealing presentation
of our content pursuant to Art. 6 (1) (f) GDPR.
Font Awesome (Cloudflare CDN):
For the display of icons we use the Font Awesome library, which is delivered via the
content delivery network of Cloudflare, Inc. (101 Townsend Street, San Francisco, CA 94107,
USA). When a page is loaded, your IP address is transmitted to Cloudflare. The legal
basis is our legitimate interest in a consistent presentation pursuant to
Art. 6 (1) (f) GDPR. Further information:
cloudflare.com/privacypolicy.
Phone inquiries are handled verbally only. We do not record phone calls and do not store phone numbers beyond the processing of your inquiry.
You have the right to lodge a complaint with a data protection supervisory authority about our processing of your personal data.
Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna
Website: www.dsb.gv.at
Contact for Privacy Questions:
Helga Palasser
Phone: +43 4276 2632
Email: info@pensionamhuegel.at